Guarantee

At Vivara , we exist for our customers who are the lifeblood of our business. Our #1 priority is the happiness and satisfaction of our customers and this means that we stand by our product 100%.


90-Day Money-Back Guarantee


At Vivara, your satisfaction is our #1 priority. We stand behind our supplements 100%, which is why we offer a 90-day money-back guarantee that begins when you receive your order.


How to Request a Return


If you're not completely satisfied with your purchase, simply email us at help@tryvivara.com within 90 days of your delivery date. We'll send you a Return Authorization Form with detailed instructions.


Return Requirements for Supplements


To qualify for a full refund, returned items must meet the following conditions:


  • Unopened Products: Must be in original packaging, sealed, and unused

  • Opened Products: Partial refunds may be considered on a case-by-case basis for quality concerns

  • Packaging Condition: Original packaging must be intact (not torn, damaged, or tampered with)

  • Return Authorization: Must include the completed Return Authorization Form we provide


Important Notes


  • Returns without a Return Authorization Form cannot be processed

  • All returns are shipped to our warehouse in Asia at the customer's expense, including any applicable customs fees

  • Returns with damaged or altered packaging may result in partial refunds or refund denial

  • Our warehouse inspects all returns weekly, and refunds are processed within 7-10 business days after approval


If your returned item doesn't meet our return conditions, our support team will contact you before processing any refund adjustments.


Questions? Contact us at help@tryvivara.com - we're here to help!